How Wallheath handles your information
This page explains in general terms what information we collect when you use our website and platform, how we use it, and the choices you have. This is an editable general draft for information purposes only and is not legal advice. Please adapt it to your actual practices and seek independent legal advice where appropriate.
Last updated: [Insert date] | Applies to: visitors to this website and users who request access or contact us.
1. Who we are
Wallheath is a data-intelligence and analytical decision-support software platform. References to “we”, “us” and “our” mean the operator of this website.
For questions about this policy or your personal data, please contact us via the Contact page. [Insert privacy contact email / DPO details if applicable].
2. Information we collect
We collect only what we need to operate the site, respond to enquiries, and improve our service. Depending on how you interact with us, this may include:
Information you provide
• Contact details such as name and email address when you submit a form or request access.
• Content of your messages and any preferences you share.
• Any information you choose to include in demo or onboarding enquiries.
Information collected automatically
• Basic technical data such as device type, browser type, pages viewed and approximate interaction times.
• Cookie and similar-technology data as described below.
• Aggregated, non-identifying usage statistics.
We do not ask you to provide sensitive personal data via this website. Please do not submit account credentials, financial account numbers, or other highly sensitive information through general contact forms.
3. How we use information
We use personal information for the following general purposes:
• To operate, maintain and secure the website.
• To respond to enquiries, access requests and support messages.
• To evaluate eligibility and suitability for platform access where relevant.
• To improve content, usability and analytical models in aggregated or de-identified form.
• To communicate important updates about the service, where appropriate.
• To comply with legal obligations and enforce our Terms.
We do not sell personal information. We do not use personal data to take custody of funds, execute trades, or provide regulated financial advice.
4. Legal bases [adapt to your jurisdiction]
Depending on applicable law, we may process personal data on one or more of the following bases: your consent, performance of a contract or pre-contractual steps at your request, our legitimate interests in operating and improving the service, and compliance with legal obligations.
[Insert jurisdiction-specific text if needed, e.g., UK GDPR / EU GDPR / other applicable law. Delete this section if not relevant.]
5. Sharing and processors
We share personal information only as needed to provide the service:
• Service providers: hosting, analytics, security, email delivery and form processing providers who act on our instructions.
• Legal and safety: where we believe disclosure is necessary to comply with law, protect rights and safety, or investigate misuse.
• Business changes: in connection with a reorganisation, merger or asset transfer, subject to appropriate safeguards.
[Insert list or categories of key processors if known. Avoid naming providers you do not actually use.]
6. Cookies and similar technologies
We may use strictly necessary cookies to make the site work (for example, remembering menu or consent choices) and, only where enabled, optional analytics cookies to understand aggregated use.
You can control cookies through your browser settings. Blocking some cookies may affect site functionality. [If you use a consent banner or preference tool, describe it here and link to it.]
| Category | Purpose | Example |
|---|---|---|
| Strictly necessary | Core site operation and security | Load balancing, consent memory |
| Preferences | Remember basic settings | Display preferences |
| Analytics [if used] | Aggregated usage understanding | Page visits, anonymised statistics |
7. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described above, and then delete or de-identify it, unless a longer retention period is required or permitted by law.
Enquiry messages are typically retained for [insert period, e.g., 12–24 months] to handle follow-ups, after which they are deleted or archived in minimal form. [Adapt to your actual retention schedule.]
8. Security
We apply reasonable organisational and technical measures appropriate to the nature of the data, such as access controls, encrypted connections (HTTPS), and limited internal access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
Depending on where you live, you may have rights to:
• Request access to, correction of, or deletion of your personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Lodge a complaint with a supervisory authority.
To exercise these rights, contact us via the Contact page. We may need to verify your identity before responding. [Insert response timeframe, e.g., within one month, if applicable to your jurisdiction.]
10. International transfers
If personal data is transferred across borders (for example, where service providers host data in other countries), we will apply appropriate safeguards as required by applicable law. [Insert details or delete if not applicable.]
11. Children
This website is intended for adults and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can review and delete it.
12. Third-party links
Our site may link to third-party websites. We are not responsible for their privacy practices. Please review the privacy notices of any external sites you visit.
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the “Last updated” date above. Material changes will be highlighted where appropriate.